Key Focus Areas

The Public Sector Reform Unit (PSRU) is aligning reform priorities to scale service delivery, strengthen governance systems, and drive digital transformation across MDAs, Local Councils, and the wider public service—while remaining anchored to the Medium-Term National Development Plan (MTNDP) 2024–2030.

Transforming the Public Service Architecture (Cluster 5.5)

PSRU’s programme is tightly coupled with MTNDP targets and policy actions that modernize the public service.

Structural Alignment & Rationalization of Mandates

By 2030

  • All relevant civil/public service policies and legal frameworks reviewed.
  • Significant proportion of non-core government services outsourced.

Undertake a comprehensive national governance landscape scan (policies, legislation, regulations, guidelines).


Develop a Public Service Policy, Act and Regulations.

Human Resource Management / Manpower Planning

By 2026

  • Employee headcount and gender audit completed.
  • Incentive scheme to promote staff retention developed and in use.

Undertake a comprehensive national governance landscape scan (policies, legislation, regulations, guidelines).


Develop a Public Service Policy, Act and Regulations.

Public Sector Coordination & Management

By 2026

  • Clear framework for implementing cross-sectoral programmes/projects developed and launched.

Enact a bill to rationalize MDAs’ mandates, functions and responsibilities.

M E Performance Management for Effective Delivery

By 2025

  • Review all frameworks for strengthening performance management in MDAs.

By 2030

  • Reviewed frameworks fully operational.

By 2026

  • All necessary performance management tools developed and in use in MDAs.

Increase funding to Civil Service Training College to design comprehensive capacity-building curricula.


Develop incentive schemes for staff retention, productivity and career progression.


Transform the Civil Service Training College into a Public Service Academy (training, research, consultancy, advisory, think-tank; e-learning & resource centre).

E-Governance

By 2026:

  • All reporting formats transformed into digital platforms.
  • Biometric attendance systems installed in all MDAs.

Decentralize the Civil Service Training College to deliver training and capacity across regions.

Pay & Incentives

By 2026

  • Unified pay & compensation system established.

By 2026

  • Staff motivation incentive scheme developed.

By 2030

  • Hire-purchase and housing schemes established.

Ensure the Wages & Compensation Commission functions effectively to rationalize and harmonize pay systems.

Public Sector Reform Operational Framework

Eight priority focus areas guide PSRU’s work with government ministries, departments and agencies (MDAs) and partners

Scale up Management & Functional Reviews (MFRs) across MDAs—including Local Councils—to optimize structures and improve service delivery.

Coordinate with MDAs to identify overlaps and gaps, then rationalize and harmonize policies, laws, regulations, and guidelines through a comprehensive governance scan.

Work with the Ministry of Communications, Technology & Innovation and others to deepen e-governance and digitization across the public sector.

Embed PSRU support within reform programmes and projects to ensure MDAs deliver on outcomes and outputs that matter to citizens.

Provide technical backstopping and targeted support that builds civil/public servants’ competencies for efficient, effective delivery.

Collaborate with the Ministry of Gender & Children’s Affairs and stakeholders to mainstream gender across the public sector and support effective GEWE Act implementation.

Facilitate development and realignment of strategic/sector plans with government policy aspirations under the MTNDP 2024–2030.

Coordinate with MDAs, development partners and stakeholders to strengthen planning, management and implementation for results.

Our Brouchure

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